Your frequently asked questions answered

We hope that the following FAQs information helps answer questions you may have to help you choose Torlundy House B&B.

If our FAQs do not not include your question please contact us, we are happy to try and help you.

Please look out for FAQs – Update to see which FAQs have been temporarily updated to take in to account the current COVID-19 situation.

Where is Torlundy House located?

Torlundy House is located in Happy Valley a small collection of houses in the village. The quiet rural village of Torlundy some 3 miles north of Fort William on the A82 Inverness road. There is a sign on the A82 main road indicating “Happy Valley”. You can find full directions here Directions to Torlundy House and you can print a copy from our Downloads Page.

When can we check in?

FAQs Update – check in will be restricted to 4pm to 7pm to ensure physical distancing while we carry our cleaning and sanitising work during the day. We will therefore not operate any early or late check in.

Check In time is from 4pm (16.00hrs). If you arrive before this time we cannot guarantee to be here for you as the afternoons are when we catch up with friends, run errands and do the shopping. We may be able to arrange a bag drop off in the morning if you telephone us beforehand. Please note that we do not reserve rooms after 5pm (17.00hrs) unless a deposit has been paid.

What is the latest time we can check in?

Latest Check In time is 7pm (19.00hrs). We reserve the right to refuse check in after 7pm (19.00hrs) if we have not agreed this with you at the time you make your booking.

What is check-out time?

10am (10.00hrs) at the latest so that we can get all rooms cleaned, sanitised and rested ready for the next guest.

Can we stay in the house all day?

FAQs Update: While we have to operate social distancing procedures and carry out extra required work we require all guests to leave the house between 10am and 4pm (10.00hrs and 16.00hrs). We are unable to carry out the required cleaning and hygiene work and maintain social distancing.

Guests stopping over more than one night are requested to vacate the house between 10am and 4pm. We service and clean all rooms every day. In addition we sometimes need to carry out minor maintenance work. As a busy guest house we may need to have trades people in during the day to carry out work we cannot deal with. It is also in guests interests for security reasons that while we are working in rooms with doors open, only staff and essential trades are in the house. As there is so much to see and do in the area you will almost certainly find that being away for 6 hours is not a problem. We do ask guests to respect this request as we are not staffed full time and we are not a hotel, Torlundy House is also our home.

If you do need to remain in the house all day please advise us. We will ask you to make use of the residents lounge while we clean and service your room.

Do you have en-suite rooms?

Yes, all guest rooms at Torlundy House are en-suite.

We are travelling with a baby/child or young teenager, do you have a family room?

Torlundy House does not have the facilities for babies, toddlers or children. Over the years we have listened to our guests and taken note of their preferences. It is therefore our policy to accommodate young people over the age of 16 years only. We do not have a family room.

Do you have any tourist information available?

FAQs Update – this answer is temporarily varied due to COVID-19 advice, we are limiting paper based information in some areas during the current situation.

Instead we are sending our Digital Guest Guide to all guests making a reservation. This can be downloaded as an App on your phone or device as is even accessible if you are out of mobile service range or print the whole guide off.

You can also find information on what to do in the area on our Fort William information website

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Yes all rooms have a book containing tourist information about the Highlands and a file we have put together covering other more local matters and with details of some suggested tours to help you fully experience the area. A collection of leaflets in our reception area and a selection of sample menus from local restaurants. We also carry guide sheets produced by the Outdoor Capital of the UK to help you get the best out of the area along with tours designed by us to help you get the best from your stay.

Can you help us find our way round the local area?

Yes we most certainly can. We will provide you with a complimentary map for Fort William and the surrounding are, which will take in most of our tours. We can mark on this the location of various places you may be interested in visiting and also places to eat out. We hope this will help you get the best from your time with us.

We will not have a car, is this a problem?

It can be for some. Torlundy House is 3 miles from Fort William, local restaurants and other facilities. If you do not have a car then you will be reliant on taxis or local buses. The buses do not run late at night. A taxi into Fort William will cost about £8.50 each way. We recommend that guests who stay with us have their own transport in order to get the best out of their stay. Our weather can be very variable and as such the lack of car will limit your ability to enjoy many places of interest.

How do I get to you on public transport?

You will need to use the local bus service which does not run late at night or a taxi. See the previous FAQ. This information will also be provided in our Digital Guide.

Do you accept credit and debit cards?

Yes, we accept all major credit and debit cards including AMEX, Diners and Discover cards. We no longer accept payment by cash.  We do not accept cheques. We do not make any charges for paying by any cards.

FAQs – update – we are currently offering non contact payments for guests that require them.

Is smoking or e-cigarette use allowed in the house?

ABSOLUTELY NOT IN THE HOUSE, in fact we would prefer it if you did not smoke on the premises at all. This also applies to e-cigarettes and vaping.

Can we bring pets to Torlundy House?

We do not allow guest’s pets in the house at the request of our own two Labradors, Frank & Jesse. If your pets are happy to sleep in your car peacefully that is OK.

Do you have disabled access to your house?

Torlundy House likes to welcome all, however we do not have disabled access or facilities, sorry. Please contact us direct to discuss your requirements.

I’m not good with stairs, do you have a ground floor room?

There are 4 steps up into the house. Most guest rooms are on the ground floor. May we suggest you telephone us to discuss your needs further.

What time do you lock up at night?

You will be provided with keys as we do not operate a “curfew”, all we ask is that if you come back late you do so as quietly as possible to avoid disturbing other guests, and our neighbours.

We are planning our holiday, flights etc. can you hold rooms for us while we finalise our arrangements?

Yes we can do this for you, except for the dates of major events in the area. Normally we will take a provisional booking and advise you how long we will hold the rooms. If you do not confirm by this time we automatically cancel the booking.

Do you require a reservation fee to be paid when making a booking?

A reservation fee may be required for all bookings or in some cases we may accept provision of credit/debit card details. Online booking requires credit card details. If booking by email we may ask you to telephone us to provide credit/debit card details or send you a “PaybyLink” email with secure access to a credit/debit card payment facility. We ask no more than a hotel would. The reservation fee is non-refundable as it covers the costs we incur when you place your reservation and in the event you cancel, re-marketing your cancelled reservation.

Are evening meals available at Torlundy House?

No, there are many very good places to eat out in Fort William. Your Digital Guide will have plenty of information about restaurants along with links to their websites. There is also a lot of information on our “Eating Out while staying at Torlundy House” page

Can you provide a laundry service?

FAQs update– due to the current COVID situation our laundry service for guests is not available.

Yes we can provide a laundry service for those guests who run short of clean clothes. You can leave your laundry with us while you go off and enjoy your day and it will be ready for your return. There is a small charge for this service.

Do you have off road parking?

We have off road parking for 1 car per room and provide hard standings for our guests with motorcycles. We also provide secure storage for bicycles. We do not have parking or access for Commercial vehicles, Mini Buses or trailers/caravans as our access is a little restricted and space limited to 1 car per room. Maximum vehicle size for parking is a 7 seat people carrier.

Is a vegetarian option available for breakfast?

FAQs Update– due to the current COVID situation our breakfast menu will be more limited in order that we can provide as many safe options as possible. You may wish to look at our COVID-19 arrangements page.

Yes, our breakfast menu has a wide range of items suitable for vegetarians. If we know that you are vegetarian we will endeavour to get some “veggie” sausages for you if you like them. The same applies for other dietary requirements such as lactose free, gluten free etc. The one diet we cannot guarantee is nut free as nuts are used in food preparation within our kitchen. When you book please tell us if there is anything you would like us to get in for you.

Do you provide packed lunches?

No, there are so many places in Fort William (supermarkets, local shops, garages) that have a wide range of sandwiches and other picnic foods that we cannot match. If you want to put your sandwiches in our fridge over night that is OK. For those needing the check out very early to catch a flight or other transport we can offer a “packed breakfast” if ordered in advance. There is no charge for this as it will replace a normal breakfast.

Do you have an Access Statement?

Yes we do, please follow the link to our Enquiries page where you will find the link to “Download Document“. Here you can view our Access Statement.